Support
Getting started
How does the daily limit work?
Free users set a manual daily limit. PouchCut Pro builds a weekly taper plan from your baseline, goal and target date, and lowers both the daily count and the recommended strength step by step. The "next pouch" countdown uses the plan's minimum gap for the current week.
When does a new day start?
Two hours before your wake-up time, so a late-night pouch counts toward the day you are actually living. Change your wake and bed time in Settings → Goal & schedule.
Can I edit or delete a log?
Yes. Tap any entry in Today to change its time, strength or portion, or swipe to delete. Undo appears right after a quick log.
Widgets, Watch and Siri
The widget shows "Open PouchCut to start".
Widgets read a snapshot the app writes after setup. Open the app once, finish onboarding and the widget updates within a minute.
The Watch app is not showing my numbers.
Open PouchCut on your iPhone with the Watch nearby and unlocked. The Watch asks the phone for the latest data whenever it becomes reachable. If it still shows the setup screen, tap Sync now.
Which Siri phrases work?
"Log a pouch in PouchCut", "How many pouches today in PouchCut" and "I'm craving in PouchCut". These also appear in the Shortcuts app.
The Dynamic Island countdown disappeared.
Live Activities end automatically after the countdown has been ready for four hours, or when you reach the day's limit. Logging a pouch starts a new one.
PouchCut Pro
What is included in Pro?
The personalized taper plan and strategies, nicotine and gap insights, heatmap and trigger charts, smart reminders (day plan, step changes, danger windows), and everything free users get.
How do I cancel or manage my subscription?
Settings → Manage subscription opens your App Store subscriptions. You can also go to iPhone Settings → your name → Subscriptions. Cancelling keeps Pro until the end of the current period.
I bought Pro on another device.
Settings → Restore purchases. Purchases are tied to your Apple ID.
How do refunds work?
Apple handles all refunds. Visit reportaproblem.apple.com, sign in and choose the PouchCut purchase.
Data and privacy
Where is my data stored?
On your device and, if you are signed in to iCloud, in your private iCloud database. There is no PouchCut account and no PouchCut server that receives your logs. See the privacy policy.
How do I export or delete my data?
Settings → Data → Export JSON or CSV to share a copy. Erase all data removes everything on the device and in iCloud and returns the app to setup.
Contact
Email lifebuddy90@gmail.com. Include your iOS version and what you tapped right before the problem. Settings → Contact support prefills this for you.